FAQs

How do I view the film screenings and panel discussions?

Experience the virtual festival on your computer, smartphone, or tablet. After completing a purchase, use the link provided in your email confirmation to access your content.

What streaming service will be used for the virtual festival?

Content for the 2024 LightReel Film Festival virtual highlights will be presented via the Eventive platform, which gives viewers a high-quality, in-home cinematic experience while also providing security protection for our filmmakers. The Eventive platform allows viewers to access films screening virtually on an on-demand basis starting at noon on Monday, June 10 through Wednesday, June 12.

Will I be able to watch from anywhere in the world?

Certain films will be restricted to certain U.S. markets and states and are viewable only in those locations.

If I have already purchased a festival pass, do I need to purchase the virtual pass?

Yes. Passes purchased for screenings and events held in Washington, DC do not include virtual festival access. Only the virtual pass ensures access to the virtual festival environment.

I have questions. Whom should I contact?

Contact info@lightreelfilm.com with your needs or concerns. A member of our team will reply to your email within 48 business hours. Check back often for updates on lightreelfilm.com.

How to watch

System requirements

You can watch content on PCs running Windows 7 or later and on Intel-based Macs running OSX 10.12 or later. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

Windows PCs

Windows-based PCs must run Windows 7, Windows 8.1, or Windows 10. Supported Windows browsers are Google Chrome, Firefox, Microsoft Edge, and Opera; Internet Explorer is not supported. We recommend using the latest version of your browser.

Mac computers

Macs must run Mac OSX 10.12 or later. Supported browsers are Google Chrome, Firefox, Safari, and Opera. We recommend using the latest version of your browser.

iPhones and iPads

You can view content on iOS 11.2 or later. Please note that you must have Screen Mirroring turned off in order for content to play. Safari is the preferred browser on iPhone and iPad devices.

Android devices

You can watch content on Android 6.0 or later. Chrome is the preferred browser on Android devices.

Casting content to your television

Chromecast

You can Chromecast from a Chrome web browser on PC and Mac computers, as well as Android devices, by selecting the cast button (Chromecast icon) on the bottom-right side of the player.

Apple TV

If you have Apple TV, you can AirPlay from most browsers by selecting the AirPlay button (Airplay icon) on the bottom-right side of the player.

HDMI

You can also connect your device directly to your television with an HDMI cable. Be sure to check your television for an available HDMI port.

Trouble accessing content

Forget your password?

Use the password reset option on the login page to reset your password. You will need access to the same email address you used to log in.

Video playback stalls or does not play smoothly

We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent, you may experience problems during playback. If you're on Wi-Fi, try moving closer to your router.

A black screen displays when casting content with AirPlay

You likely have Screen Mirroring turned on in your device settings. Please turn off the screen mirroring setting, and start AirPlay by selecting the AirPlay button (Airplay icon) on the bottom-right side of the player.